Introduction
At CS Gaming Hub ("we," "our," or "us"), customer satisfaction is our priority. This Refund Policy outlines our procedures and guidelines regarding refunds for any purchases made on our website or for our services. By making a purchase on our website, you agree to this Refund Policy.
We reserve the right to modify this Refund Policy at any time, and such modifications shall be effective immediately upon posting the modified policy on this page. You agree to review this Refund Policy periodically to be aware of any modifications.
Premium Content Subscriptions
If you purchase a subscription to our premium content or advanced market analysis services, the following refund conditions apply:
Eligibility for Refund
You may be eligible for a refund if:
- You request a refund within 14 days of the initial purchase (the "cooling-off period").
- You have not accessed or downloaded a significant portion of the premium content.
- The service provided materially fails to match the description provided at the time of purchase.
- Technical issues prevent you from accessing the purchased content, and our technical support team is unable to resolve these issues within a reasonable timeframe.
Non-Refundable Circumstances
Refunds will not be issued if:
- The 14-day cooling-off period has expired.
- You have accessed or downloaded a significant portion of the premium content.
- The subscription was purchased as part of a special promotion clearly marked as non-refundable.
- Your access has been terminated due to violation of our Terms and Conditions.
Prorated Refunds
For annual subscriptions, if you cancel after the 14-day cooling-off period but before the full term is complete, we may, at our discretion, issue a prorated refund for the unused portion of your subscription minus any applicable administrative fees.
Trading Consulting Services
For our personalized consulting services related to CS2 skin trading, the following refund conditions apply:
Eligibility for Refund
You may be eligible for a refund if:
- You cancel the scheduled consulting session at least 48 hours before the appointment time.
- The consultant fails to attend the scheduled session without providing adequate notice or rescheduling.
- Technical issues on our end prevent the consulting session from taking place as scheduled.
Non-Refundable Circumstances
Refunds will not be issued if:
- You cancel the consulting session with less than 48 hours' notice.
- You fail to attend the scheduled session without prior notice.
- The session takes place as scheduled, but you are dissatisfied with the advice provided.
- Technical issues on your end prevent you from fully participating in the session.
Rescheduling Option
Instead of a refund, we offer the option to reschedule your consulting session if you provide at least 24 hours' notice before the original appointment time. Rescheduling is subject to the consultant's availability.
Custom Market Analysis Reports
For custom CS2 market analysis reports created specifically for your needs, the following refund conditions apply:
Eligibility for Refund
You may be eligible for a refund if:
- You cancel the order before we have begun working on your custom report.
- The delivered report significantly fails to meet the agreed-upon specifications.
- The report is delivered more than 7 days after the agreed-upon deadline.
Non-Refundable Circumstances
Refunds will not be issued if:
- You cancel the order after we have begun working on your custom report.
- The report meets the agreed-upon specifications, but you are dissatisfied with the market insights or recommendations.
- Market conditions change after the delivery of the report, affecting the accuracy of predictions or recommendations.
Revision Option
If you are not satisfied with your custom report, we offer one free revision if requested within 7 days of delivery. The revision will be based on the original specifications provided for the report.
Refund Process
To request a refund, please follow these steps:
- Contact our Customer Support team at support@csgaminghub.com with the subject line "Refund Request."
- Include the following information in your email:
- Your full name
- Order number or transaction ID
- Date of purchase
- Reason for requesting a refund
- Any relevant supporting documentation or screenshots
- Our team will review your request and respond within 3 business days.
- If your refund is approved, we will process it within 5-10 business days.
Processing Time
Once approved, refunds will be processed as follows:
- Credit card payments: 5-10 business days to appear on your statement
- PayPal payments: 3-5 business days
- Bank transfers: 5-7 business days
- Cryptocurrency payments: 3-5 business days
Please note that the timing of the refund appearing in your account depends on your payment provider's processing times, which are beyond our control.
Special Circumstances and Exceptions
We understand that exceptional situations may arise. In cases not specifically covered by this policy, we reserve the right to evaluate refund requests on a case-by-case basis. Factors we consider include:
- The nature of the issue or concern
- Your purchase and usage history
- The timing of the refund request
- Any documented extenuating circumstances
Any exceptions made to this Refund Policy are at our sole discretion and do not constitute a waiver of our rights to enforce this policy in the future.
Consumer Rights
This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have certain legal rights regarding refunds that cannot be limited by this policy. If there is a conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.
For consumers in the European Union, you have the right to withdraw from a purchase contract within 14 days without giving any reason, as provided by the EU Consumer Rights Directive.
For consumers in the United Kingdom, your statutory rights are protected under the Consumer Rights Act 2015.
